We thank you so much for trusting us with the oral health of your child. We want to make sure your child is a winner right out of the starting gate. In order for us to provide the best experience for our patients, please read through the contents of this page.
WELCOME TO THE WINNER'S CIRCLE!
VISITING OUR OFFICE
The first visit consists of a comprehensive exam, a cleaning, and, if teeth are present, a fluoride treatment. Dr. Cangas will check your child's teeth, gums, and evaluate his/her growth and development. It is best to describe this in terms your child will understand. Check out the sequence below to get an idea of what the typical visit to our office consists of, and how you can describe that sequence to your child in a positive, fun way.
To prepare your child we recommend the following:
Tell your child that he/she is going to the dentist and the dentist is going to count their teeth, probably take some pictures (x-rays) of their teeth, and clean their teeth with a special toothbrush.
Refrain from discussing any negative dental experiences or dental anxiety you may have, in order to help ensure a positive experience for you child. Avoid words such as “shot”, “drill”, “pull teeth,” etc. (see the Four Letter Words section). Children can easily pick up on their parents’ anxieties and express them as their own.
Respond to your child's questions, to which you don't know the answer, with “I don’t know…we will have to ask the dentist when we get there.”
Assure your child that you will be with them during their first visit.
We take great measures to make our patients comfortable and unafraid. Sometimes, in trying to prepare kids for their appointments with us, parents use the wrong words when describing what to expect. The list below lists a few words you will not hear us use at Dental Derby, and that we ask you not to use when describing your child's dental visit:
INJECTION | PINCH | NUMB | YANK | PULL
HURT | SHOT | OUCH | PAIN | NEEDLE
Everybody’s a winner at the Dental Derby, and nobody leaves without a prize. However, our most successful little jockeys will earn Derby Dollars at each visit for good behavior.
Derby Dollars work like tickets at Chuck E. Cheese's. Kids will earn Derby Dollars at each visit and can choose to spend them the day they earn them or, those who save up their dollars for multiple visits, can work their way up to purchase big prizes like iPods or a Kindle Fire.
We prefer to see our patients from the time they’re babies (See “At what age should my child see the dentist?” in our FAQs) so that by the time they are toddlers they’re pros at getting their teeth counted and cleaned and have become accustomed to positive experiences in our office.
For those patients coming to see the dentist for the first time that may be a little bit older, we like to offer an introductory visit for their favorite toy. Appointment for Woody is a way for your child to experience a visit to the dentist in a non-threatening way, through the eyes of their favorite toy! If you think your child would benefit from having an appointment for his or her favorite toy, please let our staff know and we will get one scheduled.
Click the links below to access our patient forms.
To save time at your visit, you can print the Patient Packet, fill it out at home, and bring it with you to your child's appointment.
For your reference, please read the following forms at your convenience:
If we have received all of your insurance information on the day of the appointment, we will be happy to file your claim for you. You must be familiar with your insurance benefits, as we will collect from you the estimated amount insurance is not expected to pay. By law your insurance company is required to pay each claim within 30 days of receipt. We file all insurance electronically, so your insurance company will receive each claim within days of the treatment. You are responsible for any balance on your account after 30 days, whether insurance has paid or not. If you have not paid your balance within 60 days a re-billing fee of 1.5% will be added to your account each month until paid. We will be glad to send a refund to you if your insurance pays us.
PLEASE UNDERSTAND that we file dental insurance as a courtesy to our patients. We do not have a contract with your insurance company, only you do. We are not responsible for how your insurance company handles its claims or for what benefits they pay on a claim. We can only assist you in estimating your portion of the cost of treatment. We at no time guarantee what your insurance will or will not do with each claim. We also can not be responsible for any errors in filing your insurance. Once again, we file claims as a courtesy to you.
FACT 1 - NO INSURANCE PAYS 100% OF ALL PROCEDURES
Dental insurance is meant to be an aid in receiving dental care. Many patients think that their insurance pays 90%-100% of all dental fees. This is not true! Most plans only pay between 50%-80% of the average total fee. Some pay more, some pay less. The percentage paid is usually determined by how much you or your employer has paid for coverage, or the type of contract your employer has set up with the insurance company.
FACT 2 - BENEFITS ARE NOT DETERMINED BY OUR OFFICE
You may have noticed that sometimes your dental insurer reimburses you or the dentist at a lower rate than the dentist's actual fee. Frequently, insurance companies state that the reimbursement was reduced because your dentist's fee has exceeded the usual, customary, or reasonable fee ("UCR") used by the company.
A statement such as this gives the impression that any fee greater than the amount paid by the insurance company is unreasonable, or well above what most dentists in the area charge for a certain service. This can be very misleading and simply is not accurate.
Insurance companies set their own schedules, and each company uses a different set of fees they consider allowable. These allowable fees may vary widely, because each company collects fee information from claims it processes. The insurance company then takes this data and arbitrarily chooses a level they call the "allowable" UCR Fee. Frequently, this data can be three to five years old and these "allowable" fees are set by the insurance company so they can make a net 20%-30% profit.
Unfortunately, insurance companies imply that your dentist is "overcharging", rather than say that they are "underpaying", or that their benefits are low. In general, the less expensive insurance policy will use a lower usual, customary, or reasonable (UCR) figure.
FACT 3 - DEDUCTIBLES & CO-PAYMENTS MUST BE CONSIDERED
When estimating dental benefits, deductibles and percentages must be considered. To illustrate, assume the fee for service is $150.00. Assuming that the insurance company allows $150.00 as its usual and customary (UCR) fee, we can figure out what benefits will be paid. First a deductible (paid by you), on average $50, is subtracted, leaving $100.00. The plan then pays 80% for this particular procedure. The insurance company will then pay 80% of $100.00, or $80.00. Out of a $150.00 fee they will pay an estimated $80.00 leaving a remaining portion of $70.00 (to be paid by the patient). Of course, if the UCR is less than $150.00 or your plan pays only at 50% then the insurance benefits will also be significantly less.
MOST IMPORTANTLY, please keep us informed of any insurance changes such as policy name, insurance company address, or a change of employment.